Returns & Refund Policy

We want you to be happy with what arrives. Here is exactly what we can and cannot do. Last updated 12 August 2026.

Food and Personal Care Products

Because our products are consumable and applied to the body, we cannot accept returns of opened or used items. This is a hygiene and food safety rule, not a preference. Please do not send opened products back to us.

If Something Arrives Damaged, Leaked, or Wrong

Tell us within 48 hours of delivery and we will make it right with a replacement or a full refund, whichever you prefer.

Send us the following through our Contact page:

• Your order number
• Photos of the product and the damage
• A photo of the outer packaging as it arrived
• If possible, a short video of you opening the parcel

The unopened-parcel video is the single most useful thing for a leak or breakage claim, so it is worth filming if the box looks knocked about when it reaches you.

Crystallised Honey Is Not a Defect

Raw honey sets and granulates, particularly in winter. It has not gone off and it is not a fault. Stand the jar in warm water for a few minutes and it will pour again. We cannot refund an order for crystallisation.

Cancelling an Order

If your order has not been dispatched yet, write to us and we will cancel it and refund you in full. Once it has left with the courier we cannot cancel it.

Refund Timeline

Approved refunds go back to your original payment method through Razorpay. We process them within two business days of approval, and your bank usually takes a further five to seven business days to show the money.

Contact Us

Pentadenn
210, Trilok Nagar, Dewas
Madhya Pradesh – 455001, India
Email: contact@pentadenn.com
FSSAI Registration No. 21426790000838